mi case studies
zone access management
zone access management
- my role
- lead ux/ui designer
- problem
- a desktop-first access tool about to reach field engineers on handhelds
- signal
- 8 friction gaps resolved in the redesign, pre-launch (projected)
contact central 360
contact central 360
- my role
- lead ux architect
- problem
- advocates resolving calls across six disconnected systems under compliance risk
- signal
- five specified use cases with verification and compliance gates, delivered to handoff
bridging design-to-code. design system
bridging design-to-code. design system
- my role
- design system lead
- problem
- four product teams building the same components with no shared system
- signal
- 80+ components and 240+ tokens adopted by 4 teams on 4 platforms
transforming crm. deal express
transforming crm. deal express
- my role
- lead ux architect
- problem
- a legacy crm asking 246 questions per product, with statuses hidden behind drill-downs
- signal
- 56% fewer usability issues in post-redesign testing; 246 → 168 questions
guided therapy. pain remote app
guided therapy. pain remote app reimagined
- my role
- sole ux/ui architect (reimagining)
- problem
- a 2017 "remote control" brief whose own research showed patients mostly wanted to reach a clinician
- signal
- a figma prototype; speculative, no measured outcomes